U-CyTech biosciences respects your privacy and is committed to protecting your personal data. We process personal information in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws.
By providing your personal information to us, you consent to the processing of that information as described in this privacy policy.
Information we collect and how we use your information
We may collect personal information that you voluntarily provide, including: name, job title, company or institution name, address, email, phone number, payment and billing information, and any other information you choose to provide when contacting us or placing an order.
You may provide us with your personal information in several ways:
- By entering into a contract with U-CyTech
- By placing an order through www.ucytech.com or by email
- By contacting us for technical, product, or customer support
- By providing feedback on U-CyTech's products and services
- By visiting or using www.cytech.com
- By completing forms at events, exhibitions, or conferences
- Through social media interactions with U-CyTech
We use your personal data to:
- Process and fulfill orders
- Provide customer support
- Manage customer accounts
- Communicate regarding products, services, and orders
- Improve our products, services, and website
- Comply with legal and regulatory obligations
- Send newsletters
Sharing personal data with third parties
We do not sell or rent personal data to third parties. Personal information may be shared with trusted service providers, such as shipping companies, credit card processing companies and IT providers. These parties are required to protect your information and use it only for the services they provide on our behalf.
The non-personal data collected automatically by our website
Our website uses cookies to ensure that its content functions properly and to improve your user experience. These cookies do not collect personal information that directly identifies you. We may use functional cookies and anonymous analytics cookies on our website. These cookies help us understand how the website is used and enable us to improve its functionality and performance. Any analytic data collected is processed in an aggregated an anonymized manner wherever possible. Cookies are small files stored on your device through your webbrowser. You can disable cookies through your browsing settings if you wish. Please note that disabling certain cookies may affect the functionality of the website.
We currently use cookies on this website to:
- help maintain the security of our website
- verify information submitted through the website
- recognize returning visitors
- prevent users from having to re-enter information when navigating between pages
- improve the functionality and user experience of the website
Data security and retention
We process your personal data only in accordance with applicable laws and regulations. This means that personal data is processed only for the purposes for which it was collected and in a lawful, fair, and secure manner.
Your personal data is accessible only to authorized U-CyTech personnel, unless otherwise stated in this Privacy Policy. We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. These measures include:
- Individual passwords for employees to access our digital systems
- Non-disclosure agreements (NDAs) requiring employees to maintain the confidentiality of personal data
- Technical and organizational measures to protect physical records and electronic systems against unauthorized access, loss, misuse, and data breaches.
We will not retain your personal data for longer than necessary for the purposes for which it was collected. In general, we retain personal data for a period of ten years following the last contact, purchase, order, or invoice, after which the data will be securely deleted or anonymized. Where applicable law requires a different retention period, we will comply with the relevant legal requirements.
Your rights as a data subject
Under applicable data protection laws, including the GDPR, you have the right to:
- Know which personal data we process about you and for what purpose
- Request access to your personal data and obtain a copy of that data, provided this does not adversely affect the rights and freedoms of others
- Request the correction, completion, restriction, or deletion of your personal data where appropriate
- Object to the processing of your personal data in certain circumstances
- Withdraw your consent where processing is based on consent.
The right to request the deletion of personal data may be limited where U-CyTech is required to retain information to comply with legal, regulatory, contractual, or legitimate business obligations.
For questions about this policy, please contact us at cs@ucytech.com.