Ordering
You can place your order online through our website or by email.
Browse and select the products you need, then complete your order using the preferred ordering method. Once your order has been received and processed, you will receive an order confirmation. Order dispatch is subject to stock availability and processing times.
Email orders: Please send your purchase order, including billing and shipping details, to cs@ucytech.com.
Quotation
A quotation is a formal document that outlines the requested products, pricing, and delivery terms.
If you require a quotation, please contact us at cs@ucytech.com with your requirements, and we will be happy to provide a tailored quote.
Shipping
Products can be shipped using either your FedEx account or our FedEx account.
Shipping costs are determined on the destination and delivery location.
Unless otherwise specified, products are shipped at ambient temperature.
You will receive an email confirmation once your order has been placed. A second email notification will be sent when your order has been shipped, allowing you to track the status of your delivery.
Bulk orders
Selected monoclonal antibodies are available for bulk orders.
If you are interested in ordering larger quantities, please contact us at cs@ucytech.com to discuss your requirements. Our team will review the availability options and provide a quotation tailored to your needs.
Credit card payment
We accept Visa and MasterCard.
Customers who wish to pay by credit card may submit their order by email.
To process the payment, we require the following information: cardholder's name and email address.
Credit card processing fee
Effective November 2026, a fixed processing fee of €25 will be charged for all credit card payments. The applicable fee will be added to your invoice.
User account
Customers placing their first online order can do so as guests. After submitting a first order, a password can be created via Log In and the Reset Your Password tab.
Once logged in, use My Account to view order history and invoices.
Technical support
Our team is always happy to help with any questions you may have about our products.
If you need any assistance, please feel free to contact us at cs@ucytech.com.