How to place your order at U-CyTech
Orders can be placed online at www.ucytech.com, by e-mail or regular mail. We ship orders worldwide. In addition, you may purchase our products from local distributors in several countries.
To order online at www.ucytech.com, please create an account on the left side of the screen. Please note that our product prices do not include shipping costs, (import) taxes and duties and these costs are also not included in the listed total of online orders. Final prices will be provided by e-mail.
For orders by e-mail or regular mail, please contact us:
U-CyTech biosciences
Yalelaan 48
3584 CM Utrecht
The Netherlands
E-mail customer service: cs @ ucytech.com
If you contact us and share your personal information, you would like to know how we handle your personal data. Please read our Privacy statement for more information on this.
The following information is required with each order:
- Purchase order number and date
- Buyer’s name and/or e-mail address
- Researcher’s name, phone number and/or e-mail address
- Catalogue number, description of product and quantity
- Delivery address (including zip code)
- Invoice address (if different from delivery address)
- Tax or IRS number (USA only)
- EORI number and confirmation of registration with the Customs Declaration Service (UK only)
- VAT number (for tax-exempt intra-community supply of goods in the European Union)
- FedEx account number (if available)
Prices & terms
Acceptance
All orders are subject to availability. Order acceptance and final prices will be sent by e-mail. Prices do not include shipping costs, VAT, state or import taxes and duties. If applicable, taxes and duties will be charged by FedEx. Click here for information about shipping.
Prices
Current prices are available on our website (www.ucytech.com) or by contacting our customer service (e-mail: cs @ ucytech.com; phone: +31 85 073 1460). For an overview of our products including prices, please download here a price list.
A surcharge of 20.00 euro will be charged when an order does not exceed 150.00 euro.
The instability in the current economic situation accelerated during 2022 and 2023. This has resulted in increasing energy prices, logistic and raw material costs. Therefore, an unavoidable cost increase may be effective from May 1, 2022. On your invoice you will find a minimal contribution as "Unavoidable cost increase due to the current economic situation".
Conditions of sale
All our deliveries and services are subject to the Delivery Terms of U-CyTech which have been filed at the Chamber of Commerce of Utrecht, the Netherlands (reg. no. MM H301548610000). The registration number of U-CyTech B.V. at the Chamber of Commerce of Utrecht is 30154861.
Payments
Invoices will be sent within 24 h after shipping of the order. Terms of payment are 30 days net from the invoice date. Customers may be asked to pay a proforma invoice in advance.
Payments have to be made by bank transfer. Please find the bank details below.
Checks are not accepted.
Bank details:
Bank Account Name: ABN-AMRO bank
Bank Postal Address:
PO Box 283
1000 EA Amsterdam
The Netherlands
Company: U-CYTECH B.V.
IBAN (International Bank Account Number): NL56ABNA 053 66 33 622
BIC (Bank Identifier Code) (Swift address): ABNA NL 2A
Bank Account Number: 053 66 33 622
Company VAT no. NL 807 640 566 B01
U-CyTech also accepts Visa and MasterCard for most countries. You may place credit card orders by e-mail or online in our webshop by ticking the checkbox 'Pay by Creditcard' when reviewing your order before submitting it.
For security reasons, we do not process your Visa or Mastercard payment ourselves. Therefore, we do not accept that you send us your card details. If you wish to pay by Visa or Mastercard, we will send you an e-mail with the invoice and a link to a secure website of PayByLink (Ingenico). You will be requested to follow this link to complete your credit card payment for your order. Upon receiving the confirmation of your payment, your order will be shipped.
Shipping & Delivery
Delivery of products
Products are shipped world wide by FedEx courier service similar. Most products are shipped at ambient temperature. Unless otherwise specified, products are shipped F.C.A. origin. Orders are processed daily. Shipping to destinations within Europe is usually Monday to Wednesday (next day delivery). Deliveries to other destinations is usually Monday, Tuesday and Friday (count one to three working days for delivery). If the order is received before 10 a.m. Central European time on Friday, we try to ship the products the following Monday.
Shipping costs
For orders over 1500 euro, no shipping costs will be charged. If the order is below 1500 euro, shipping costs will be pre-paid and added to the invoice. Alternatively, when a FedEx account number is provided these costs may also be charged from the FedEx account.
For a complete list of our shipping prices, please download here an overview of the shipping prices in the Ordering information section of our price list. These prices are subject to change without prior notice.
Bulk quantities
Many of the items mentioned in this catalogue can be purchased in bulk quantities with reduced price. Please contact us for further information.
We also provide evaluation samples, reserve specific lots and set-up release dates and shipping schedules. Then you will receive the materials, when needed.
Product use
Products supplied by U-CyTech are for Research Use Only. They may not to be used as drugs, food additives, cosmetics, household chemicals or agriculture products. Although certain products may be used for research in live animals, neither the animals or parts of animals used in such studies nor the resulting products may be used as food for humans or animals.
Limited Warranty
U-CyTech is committed to providing the highest level of quality and service. We warrant that at the time of shipment, the products are conform to the specifications in the data sheets and are free from defects in materials and performance. If a U-CyTech product fails to conform to the indicated specifications, U-CyTech will replace the item at no additional charge or refund the full purchase price.